Where's my order

Item: Makro
Rating: 1
Author: Nickey S

I placed an online order on May 24th. I had to pay extra shipping as they split the order and they only sent the one half. It's almost two months later and I'm still waiting for the other half of my order. Emails and customer service don't help. They ignore requests and don't get back to you. Where's my order

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 13:36

Good day Nickey,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 13:36

Official