WHERE IS THE MAKRO MANAGEMENT? TERRIBLE SERVICE, NO CARE FOR CUSTOMERS AT ALL!

Ordered online and was given a 3-5 days lead time for delivery which worked for a function I was having. Got notification that my liquor had been handed over to the courier 2 days later. The order could not be found when i tried to track on the couriers site. 6 days later no delivery, phoned numerous times sent emails with no response. Now i just got a delivery with the groceries, but no liquor. Where is the financial planning in all this. Why not just make a complete delivery. Besides my frustration with Makro as a customer, is it silly season enough that noone cares for all the unnecessary costs incurred due to this lack of organisation and planning. I will not be buying from Makro because have had to incur additional costs and lost time buying liquor elsewhere for my event. You do not have industry monopoly, and its service like this that pushes customers away.