Where is my washing machine?

I ordered a Bosch 16 Kg Top Loader washing machine from the Makro Online store on 19 May 2020 and paid for it. On 4 June I wrote to makroOnline.Support to query the status of the order which had been "Order in Progress" for quite some time and they were 2 days from exceeding the delivery deadline. I received an automated acknowledgement of my message with a promise that it will be attended to within 2 working days. I also received an invoice from Makro Wonderboom for the order. No further action has been forthcoming from Makro. I called them today at ***to find out where my washing machine was and waited on the line for 25 minutes - 19 minutes of voice response messages telling me how important my call was to them and 6 minutes of the phone just ringing with no answer. So am I going to get my washing machine or should I lay a complaint of theft/***** for the money which was paid without receiving any goods? This is really awful service - rather no service!