KC
Kim C
1 reviews | Active since Aug 2018
20 Mar 2025, 15:16
Where is my refund Makro!!!!!
I purchased a headboard on which was delivered on 14 February. The headboard arrived with stains on it. I logged a return on 17 February 2025 because it was damaged when it arrived. The headboard was collected more than two weeks later and to this day I have not received my refund of R1299!!!!! This is theft!
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Replies (4)KC
Kim C's updateReviewer Update
21 Mar 2025, 14:05I think it’s disgusting that I have to resort to Hellopeter in order to get the matter resolved.
Please also investigate another order of mine MAK***. Since 11 March it has been sitting on “confirmed”. I am expecting delivery on Monday 24 March but when I call in nobody can confirm if I’m actually going to get it! The escalation reference is GRQP. This happened to me with my previous order (MAK***) and after numerous enquiries I was told that there was no stock and my order was cancelled!!!!!
Please also investigate another order of mine MAK***. Since 11 March it has been sitting on “confirmed”. I am expecting delivery on Monday 24 March but when I call in nobody can confirm if I’m actually going to get it! The escalation reference is GRQP. This happened to me with my previous order (MAK***) and after numerous enquiries I was told that there was no stock and my order was cancelled!!!!!
KC
Kim C's update21 Mar 2025, 14:05
Reviewer Update
I think it’s disgusting that I have to resort to Hellopeter in order to get the matter resolved.
Please also investigate another order of mine MAK***. Since 11 March it has been sitting on “confirmed”. I am expecting delivery on Monday 24 March but when I call in nobody can confirm if I’m actually going to get it! The escalation reference is GRQP. This happened to me with my previous order (MAK***) and after numerous enquiries I was told that there was no stock and my order was cancelled!!!!!
Please also investigate another order of mine MAK***. Since 11 March it has been sitting on “confirmed”. I am expecting delivery on Monday 24 March but when I call in nobody can confirm if I’m actually going to get it! The escalation reference is GRQP. This happened to me with my previous order (MAK***) and after numerous enquiries I was told that there was no stock and my order was cancelled!!!!!
KC
Kim C's updateReviewer Update
22 Mar 2025, 07:19I received an email from Akhona Whitey at the national contact centre. The letter was to apologise and let me know that my refund has been processed FOR ANOTHER ORDER NUMBER - NOT THE ORDER NUMBER IN QUESTION!!!!! I am fully aware that that refund has been processed and I am not questioning it. Please can you get back to me about my refund for order MAK***!!!!!!!! The item was damaged when I received it.
You can also check on order number MAK959480 - nobody can tell me if I’m even going to receive my order on time as the status hasn’t changed from “confirmed” since I placed it on 11 March!!!! What the hell is going on, Makro????
You can also check on order number MAK959480 - nobody can tell me if I’m even going to receive my order on time as the status hasn’t changed from “confirmed” since I placed it on 11 March!!!! What the hell is going on, Makro????
KC
Kim C's update22 Mar 2025, 07:19
Reviewer Update
I received an email from Akhona Whitey at the national contact centre. The letter was to apologise and let me know that my refund has been processed FOR ANOTHER ORDER NUMBER - NOT THE ORDER NUMBER IN QUESTION!!!!! I am fully aware that that refund has been processed and I am not questioning it. Please can you get back to me about my refund for order MAK***!!!!!!!! The item was damaged when I received it.
You can also check on order number MAK959480 - nobody can tell me if I’m even going to receive my order on time as the status hasn’t changed from “confirmed” since I placed it on 11 March!!!! What the hell is going on, Makro????
You can also check on order number MAK959480 - nobody can tell me if I’m even going to receive my order on time as the status hasn’t changed from “confirmed” since I placed it on 11 March!!!! What the hell is going on, Makro????
KC
Kim C's updateReviewer Update
22 Mar 2025, 10:38On 10 March I received an email from Evans Dlamini (Marketplace operations support team) to say that the return of order MAK***had successfully been delivered back to the supplier on 7 March!!!! It’s now 22 March and I have received NO COMMUNICATION WHATSOEVER from Makro!!!!!!!! I will not stop posting complaints on Hellopeter until I get my refund and u too I get my new order MAK***!!!! I cannot begin to explain how frustrating this process has been!!!!!
KC
Kim C's update22 Mar 2025, 10:38
Reviewer Update
On 10 March I received an email from Evans Dlamini (Marketplace operations support team) to say that the return of order MAK***had successfully been delivered back to the supplier on 7 March!!!! It’s now 22 March and I have received NO COMMUNICATION WHATSOEVER from Makro!!!!!!!! I will not stop posting complaints on Hellopeter until I get my refund and u too I get my new order MAK***!!!! I cannot begin to explain how frustrating this process has been!!!!!
KC
Kim C's updateReviewer Update
01 Apr 2025, 17:03What a pity you deal with third party suppliers. They are bringing down Makro’s reputation.
KC
Kim C's update01 Apr 2025, 17:03
Reviewer Update
What a pity you deal with third party suppliers. They are bringing down Makro’s reputation.