Where is my product?

On November 26th 2017, Black Friday, I purchased a 4tb portable hard drive online from Makro, I specifically checked to see if there was stock at Montague gardens branch as this is close to me. There was. I went the following day to see if I could collect, I was told by their online manager that my order was not yet ready for collection. Pretty daft if that store had stock, just collect it, then sign my order as collected right? Well, fair enough they cannot deal with this kind of logic and I can accept that. What I cannot accept is that it is now December 8th, two weeks later and my order is still NOT ready? How pathetic can you get? This massive retailer should remove their online option as their limited brain capacity clearly cannot handle this as well. I do hope they will be delivering this now. Absolutely pathetic, I receive products from China quicker than this.