Where is my order??? Paid for goods - no delivery

Good day

We are immigrating and needed luggage suitcases. On 31 August 2024 I bought 2 x 3piece luggage sets online. On 4 September, an incorrect damaged suitcase arrived. I contacted your returns department, a lady assisted and told me things are going to be sorted out. Courier guy collected the broken suitcase. No further updates.

Today is the 9th of September. I paid in full for my suitcases. I have no suitcase nor any idea what the hell is going on. We were supposed to start traveling and say our goodbyes. Yet we can't because Makro don't know if they coming or going, didn't deliver suitcases required for traveling.

I explained the situation via email to your returns department. No one rep****. No one cares. No one has any interest in SORTING OUT THE PROBLEM.

No contact. No response on emails. No assistance. No care. No interest in giving a customer assistance. Took my money - no delivery and messed up our schedule.

PLEASE GIVE BACK MY MONEY SO I CAN GO BUY SUITCASES SOMEWHERE ELSE!!!! I DON'T HAVE TIME FOR THIS BULL****. I NEED TO TRAVEL!!!!!!!!! THERE'S NO TIME LEFT!!!! DON'T YOU PPL UNDERSTAND OR GET THE PICTURE???

I NEED TO LEAVE THE COUNTRY