Where is my order? Deliver or refund!!

Ordered and paid online on 25 Nov 2022. Got an email on 9 Dec 2022 that ordered was processed and handed over to courier for delivery. Makro customer care contacted on 7 Dec to enquire about delayed order. Only responded on the 13th of Dec with a vague email that they are following up on the issue. No feedback or delivery to date, 19 Dec 2022.