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Salemane P
1 reviews | Active since May 2019
24 Aug 2019, 11:02
Where is my money MAKRO?
I recently placed an order at Makro online then I was obligated to cancel it due to the fact that I couldn't change an item (Edit my order) anyway I was told the refund will be in my account within 5 - 7 days. Today marks the the 7th day and there's no money into my account so I call again then the agent I spoke to mentions 7-10 days. I want my money back.
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Salemane P's updateReviewer Update
25 Aug 2019, 07:40I've been waiting since yesterday for a call back from Thapelo who mentioned that he's pushing the finance department to clear my refund then they'll call me back to confirm some information. He called from this number +***, he mentioned that it should be in my account by 2-3 days. I need my money back. Hellopeter please intervene
SP
Salemane P's update25 Aug 2019, 07:40
Reviewer Update
I've been waiting since yesterday for a call back from Thapelo who mentioned that he's pushing the finance department to clear my refund then they'll call me back to confirm some information. He called from this number +***, he mentioned that it should be in my account by 2-3 days. I need my money back. Hellopeter please intervene
Makro's replyOfficial
26 Aug 2019, 13:23Good day Pearl,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the necessary Finance Online management and revert with feedback as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the necessary Finance Online management and revert with feedback as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Makro's reply26 Aug 2019, 13:23
Official
Good day Pearl,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the necessary Finance Online management and revert with feedback as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the necessary Finance Online management and revert with feedback as soon as it is received.
Kind Regards,
Makro Hellopeter Team