1 reviews | Active since Mar 2017
Where do you get your drivers from?
Asked my partner to make an order for me, and he arranged that it should be delivered at his work. He received a message on Saturday evening at 18:25 from a gentleman called masingita on a personal number, apologising for texting him late but he is confirming that he will make the delivery tomorrow(Sunday). My partner called him immediately and advised him that he does not work on Sundays and he must deliver on Monday. Sunday morning my partner receives a call from Masingita telling him his outside to deliver.
My partner asks him why cause he called him not to deliver on Sunday. They then claimed they came on Monday but he did not answer his phone????? So your so called drivers called once and drove back???
He then communicated with the Makro team to find out where his delivery is and that process alone was a back and forth.
He then received an sms today at 12:17 advising him his order was collected by Mamokete for delivery today. Your driver again decides to arrive at 18:00 to deliver at work??? Who is still at work at that time?
Later on that day partner received a sms on Saturday 08 Apr at 15:18 yet again being advised that they will deliver on Sunday, 09 April between 08:00-19:00. If he needs to reschedule he must email ***. So I asked to email them and advise them again that arrangements were made for deliver today.
Yesterday April 10th at 14:28 he received a call from *** asking if they can deliver yesterday, which was a public holiday. Again we had to advise people that arrangements for delivery to be done today.
Yet we’re still sitting here without our delivery?
Over promising and zero delivery.
We would like to either cancel this order or your team make arrangements to have our order delivered to a Makro closest to home so we can arrange collection because this is absolutely pathetic
Later on that day partner received a sms on Saturday 08 Apr at 15:18 yet again being advised that they will deliver on Sunday, 09 April between 08:00-19:00. If he needs to reschedule he must email ***. So I asked to email them and advise them again that arrangements were made for deliver today.
Yesterday April 10th at 14:28 he received a call from *** asking if they can deliver yesterday, which was a public holiday. Again we had to advise people that arrangements for delivery to be done today.
Yet we’re still sitting here without our delivery?
Over promising and zero delivery.
We would like to either cancel this order or your team make arrangements to have our order delivered to a Makro closest to home so we can arrange collection because this is absolutely pathetic