BE
Bridget E
1 reviews | Active since Apr 2012
28 Oct 2015, 10:14
When is the Customer's experience important
In July we found out we were pregnant for our much anticipated baby! In mid August, I decided to buy some baby items online with Makro, just to mark the occasion and have something to look at as we waited out our first trimester. In mid September the most awful thing imaginable happened and I miscarried our tiny baby. I struggled through the last 6 weeks, and finally came to a point where I can \somewhat"deal with the loss. <br> <br> I had to face facts and tackle the Makro box of goodies sitting in my bedroom. So i called Makro to discuss their return policy for online purchases. I explained the items were not opened"
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Replies (1)
Makro's replyOfficial
29 Oct 2015, 08:19Hello Angry1974,
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I believe our Online support Agent ( Endrick Rikhotso ) has been in contact with you, he has arranged with the Store to assist you.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I believe our Online support Agent ( Endrick Rikhotso ) has been in contact with you, he has arranged with the Store to assist you.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
Best regards,
Makro's reply29 Oct 2015, 08:19
Official
Hello Angry1974,
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I believe our Online support Agent ( Endrick Rikhotso ) has been in contact with you, he has arranged with the Store to assist you.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I believe our Online support Agent ( Endrick Rikhotso ) has been in contact with you, he has arranged with the Store to assist you.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Thank you once again for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
Regards
Mmule Moropa
Best regards,