What service?

Non-existant customer service. Purchased a HiSense TV, after 3 weeks the HDMI ports stopped working. Reported the issue to makro on 9 May, after receiving no feedback, called the call centre on 10 may, received a reference number. by the following week thursday still no update, called the local store in PE, spoke to the brand ambassador, they had not yet received the complaint from makro call centre. advised the techncian would come 2 or 3 days later, when i called on the 3rd day the technician was out of town. 4th Day received call from technician, advised he would submit for a refund. advised we would just like a replacement of the same make and model. called makro locally, no answer in the hisense department, left several messages, no call back. called Makro HO, not able to assist. eventually after holding for 8 minutes managed to speak to someone with the words "hello?!, who is this?!" would give zero stars if possible, as there is no customer service from Makro.