What Makro Customer Support? Not on this planet.

Waiting on refund: Days since cancellation: 63

Order no: MAK*** Order cancelled: 30 May

Escalated to finance: 18 July

Status: Rep**** to escalation email to request feedback. Contacted Makro Headoffice. NO FEEDBACK.

Ticket (882550)

Comment: I have spent my large amounts of airtime contacting Makro Online Support and Makro Head Office. They do not seem to have any communication between their departments and dont know what is happening with customers orders.

I get the same feedback WHEN I PHONE THEM, that an email has been sent to the Finance Department and that its been escalated. Same story over and over and over.

Not once will they think of contacting me to provide the tiniest piece of feedback. "Here peasant, some feedback, now shut-up and look at our specials", not even that. I will say this to anyone reading. Dont use Makro online. This is not my first quarrel about refunds with them and seeing how they are handling this, it wont be the last. Go instore and buy it there. Let Makro Online die a slow deserved death.