WHAT IS A MAKRO MOOD? A MAKRO MOOD IS WHEN THEY MAKE YOU SO ANGRY.......

A MARO MOOD IS WHEN YOU ARE SO ****ED OFF YOU WANT TO GO THE MAKRO AND THROTTLE THE 5 DIFFERENT ONLINE SALES STAFF MEANT TO HELP YOU AND THE STORE STAFF THAT ARE SO USELESS THEY CANT EVEN RUN THEIR OWN BATH WATER!!!!! I PLACED AND PAID FOR ON 1 DECEMBER WAS NEVER DELIVERED FOR 9 DAYS FORCING ME TO CANCEL THE ORDER AND REQUEST A REFUND I MADE 5 CALLS TO MAKRO ONLINE SALES STAFF WHO EACK PROMISED TO SORT THE PROBLEM OUT AND PROMISED ME DELIVERY THE NEXT DAY. AFTER THE 3RD CALL I REALISED THAT THEY WERE LYING AND USELESS SO I CALLED THE COURIER (WUM DROP) WHO TOLD ME THAT THEY HAD CALLED ON MAKRO STRUBENS FOR TO COLLECT MY ORDER BUT THE STORE NEVER HANDED THE ORDER OVER TO THEM. THIS HAPPENDED OVER AND OVER. I FINALLY DECIDED TO REQUEST A REFUND BUT IT TOOK 5 DAYS TO GET ANY RESPONSE AND THIS WAS ONYLY AFTER I SEND MY EMAIL MULTIPLE TIMES. I FINALLY GOT AN APOLOGY STATING THAT THE DELIVERY WOULD BE MAKDE THE NEXT DAY (AFTER I MADE IT VERY CLEAR I WANTED THE ORDER CANCELLED AND REFUNDED) AND ANOTHER REPLY ON THE SAME DAY STATING A REFUND HAD BEEN " INITIATED ". I WROTE BACK A WEEK LATER ASKING FOR PROOF OF MY REFUND AND WAS SEND A COPY A PURPORTED REFUND DATED 11 DECEMBER WHICH HAS NOT YET REFLECTED ON MY CREDIT CARD. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH MAKRO BUT IT IS CERTAINLY THE LAST TIME!!!! I WILL NEVER AGAIN BUY FROM MAKRO. THEY HAVE DETERIORATED INTO BEYOND USELESS. THEIR STAFF ARE A WASTE OF OXYGEN!!!