What has happened with service delivery and integrity? At Makro Bloemfontein

<p>I bought a lawnmower and chainsaw at Makro Bloemfontein …I had it for less than 6 months and it just stop working.</p> <p>I took it to Marko Bloemfontein on the 28/05/2016 ,and I have never received any feedback what so ever .So on the 06/07/2016 I called Marko Bloemfontein and spoke to a lady who advised me that “the supplier did sent a communication to the Store(Makro) and the supplier/technician says in the feedback report that quote sent back to Store (Marko BLOEMFONTEIN ) to make payment of R 400.00 plus and that the supplier is still awaiting the payment and feedback .So I asked her to speak to the Manager in charge who was Johan (Customer Service Manager ) ,so I explained my story to him and that I need it back urgently .He said to call me back in 10 minutes .</p> <p>He called me back and advised me the bearings broke ,” hardware tools is not my field of speciality ,but if a lawnmower does not go on it means it’s the power “ (ja one can think how company’s wane make money these days ) . So I went by asking him, but was I advised or signed an agreement to that ,I was advised that your warranty does not cover bearings and customer is liable for any incurring costs, and If I knew of this I would NOT have bought your products and why did I have to wait till know to hear this ,he rep**** by saying so the sales people must tell you how to use the lawnmower and not break the bearings ?</p> <p>The unprofessionalism ,lack of honesty and integrity that customers have to be treated ,just because Marko Bloemfontein feels they will make the customer pay even if they have a warranty or not thing has been explained to the customer ,and when you asked a customer service manager like John can I speak to the store manager than you get advised ,he will not speak to you ,he will sent you back to me because I am the manager !!!!!!!!!!!! huh…</p> <p> </p> <p>To think ,I was on my way Makro Bloemfontein again this weekend to buy a few items including a trimer ,but Hell no… never again.</p> <p> </p> <p> </p> <p> </p>