WHAT CUSTOMER SERVICE!!!

I RECEIVED AN EMAIL ABOUT SPECIALS FOR MAKRO. WITHOUT CHECKING THE DATE, I WENT TO THE STORE TO BUY THE PRODUCT AS WELL AS OTHER PRODUCTS. ON ARRIVAL I WAS TOLD THE SPECIAL HAD EXPIRED. I WENT TO MY MAILS AND SAW THAT IT ACTUALLY HAD, BUT THE MAIL HAD BEEN DELIVERED TO ME AFTER THE EXPIRY. I CALLED THE CUSTOMER CARE TO FIN=D OUT HOW TO RESOLVE THE ISSUE FOR FUTURE AS WELL, AND THE AGENT KEPT TELLING ME I MUST CONTACT THE STORE. I TOLD HIM IT WAS NOT A STORE ISSUE , BUT AN EMAIL ISSUE. HE DID NOT UNDERSTAND AND WOULD NOT LISTEN. I ASKED TO SPEAK TO SOMEONE ELSE, AND HE TOLD ME THAT HE WAS THE ONLY ONE TO TALK TO, SO I HUNG UP. I SENT A MAIL TO THE HEAD OFFICE AND RECEIVED A RESPONSE FROM ANTHONY, VERY APOLOGETIC, TELLING ME IT IS NOT HOW THEY DEAL, AND HE WOULD COME BACK TO ME. A WEEK LATER HE HAD NOT, AND I SENT ANOTHER MAIL. I WAS PROMISED A RESPONSE BEFORE 12.00PM THE NEXT DAY. THIS WAS MONTHS AGO AND STILL NO RESPONSE. SO I REFUSE TO BUY FROM MAKRO, AND FOR JUST GETTING BACK TO A CUSTOMER, THEY HAVE LOST ONE.