What can i say? Save yourself the frustration and just don't!

I've had the most frustrating time with an online order placed on the 4th of April, I ordered a WHITE headphone stand, unfortunately I was sent a BLACK one, and I was informed that there was no stock to fulfill the order for the white headphone stand.

The item was collected, the refund took forever and they did not refund me the shipping fee, I also called several times to ensure that the shipping fee would be refunded too. So all the 'escalations' done by agents mean absolutely NOTHING.

I then called again and asked to speak to a manager, I was informed they were all in a team's meeting but one would call me back the same day, which did not happen.

The following day I called again and asked for a manager and the agent just ignored my request and said a manager would call me once they have feedback which I said was unacceptable as I was promised a call and I expect them to keep to their word. He said his manager was also busy but would call me later that day (3 May) it never happened.

Is Makro trying to normalize lying and *****ing from customers now? Because reading all these reviews it seems to be the case.

If my issue is not handled promptly, I will be taking my complaint to the ombudsman and I suggest others do the same.

Shocking experience!