What are the chances of getting an honest reply in this channel?

Feels rather pointless adding to the list of poor reviews. Same as all others. Ordered 3 weeks ago online. Speak to call centre every day this week and told they will call back...nothing.

Now saying I can only get a refund when the goods are delivered!

Makro, if you read these reviews, know that most of us have a lot of patience for backlogs and operational issues. But simply don’t promise things you can’t deliver at point of sale, communicate delays, and be proactive in resolution. And most importantly be honest and transparent when we phone to query. To be held ransom to an order that was obtained under false pretenses with a ridiculous refund processes is nothing short of ********.