What a terrible customer experience from Makro!!!

What a terrible customer experience from Makro. In Sep 2020 I purchased a fridge from Makro Centurion. 2 months on the fridge started to make some uncomfortable sounds and it was also overheating on the sides. The sounds were infrequent. But in Jan 2021 the sounds started to become very frequent and lasted over 10min. I reached out to Makro customer centre to log a query ***. Zanele from Makro contact centre offered an incredible support. A few day later the AEG / Electrolux Technician (Abby) came to investigate the issue. Abby informed me that there could be something wrong with the cables to the cylinder, he will circulate the report back to AEG / Electrolux office. On the 29 Jan 2021 AEG / Electrolux (Innocentia) informed Makro (Prenita and Lenah) regarding Abby’s investigation and informed Makro via an email (Ref #***). The purpose of the email (Ref #***) was for Makro to contact me and drive the exchange for the fridge. Makro (Prenita and Lenah) never bothered to contact me. I did a follow up with Makro on this ***, The consultant instructed me to call this number ***. Contacting the 012 was a wasteful exercise because the consultants keeps telling me the number doesn’t belong to Makro Centurion it’s a national help desk. On the 16 Feb I sent an email to Makro Centurion (Prenita & cc:Lenah), yet again Makro never bothered to reach out to me for assistance. This type of customer service is incredibly frustrating, and I definitely never wish to use Makro Centurion again.