AB
Ancolet B
1 reviews | Active since Aug 2020
21 Feb 2022, 09:40
What a struggle to return an incorrect item that was delivered.
We as a business ordered a projector as well as a projector screen for very important meetings. The incorrect projector screen was delivered. A return request was logged on the 14th of February and I was advised someone will be in contact. Nobody did. I e-mailed again and the 17th of February. I still did not get any feedback. This is very urgent. Why does it take such a long time just to get positive feedback for a mistake that was made on Makro's side?
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Replies (1)AB
Ancolet B's updateReviewer Update
22 Feb 2022, 12:06And so I got a reply yesterday, saying the item will be collected yesterday. I have e-mailed back yesterday afternoon as nothing was collected. I've e-mailed this morning, no answer. I've phoned the contact nr for Dawnwing that is on the waybill and spoke to Kevin. It turns out he is also a client that logged a return for him. When I checked the entire waybill, I saw our business address is not even on the document!!! I really don't know how the guys check that collected from him yesterday, because I'm not sure if the detail on his waybill is correct. On my waybill my complaint does show at "special instructions", my name is typed next to "from", but this is IT. How is it possible for Makro's service to be so poor?
AB
Ancolet B's update22 Feb 2022, 12:06
Reviewer Update
And so I got a reply yesterday, saying the item will be collected yesterday. I have e-mailed back yesterday afternoon as nothing was collected. I've e-mailed this morning, no answer. I've phoned the contact nr for Dawnwing that is on the waybill and spoke to Kevin. It turns out he is also a client that logged a return for him. When I checked the entire waybill, I saw our business address is not even on the document!!! I really don't know how the guys check that collected from him yesterday, because I'm not sure if the detail on his waybill is correct. On my waybill my complaint does show at "special instructions", my name is typed next to "from", but this is IT. How is it possible for Makro's service to be so poor?