1 reviews | Active since Dec 2025
WHAT A PATHETIC SERVICE FROM MAKROWOODMEAD
Subject: Formal Complaint – Extremely Poor Service at Makro Woodmead(ORDER no-DM***)
I am writing to express my deep dissatisfaction with the service I received from Makro Woodmead.
I purchased a Hisense dishwasher from your store on 24-11-25 and scheduled the delivery for 29-11-25, as I was unavailable to receive the item earlier. Despite this, due to what appears to be internal miscommunication, the driver contacted me on 25-11-25 attempting to deliver the item. I informed him that the agreed delivery date was the 29th, as originally requested.
From that point onward, I received no further communication regarding my delivery. On 29-11-25, I attempted to contact the Woodmead store, the national call centre, and the business WhatsApp number to confirm the status. All my efforts were unsuccessful—no calls were answered, and no WhatsApp messages were responded to. (I have proof of this should it be required)
I then went to the Makro Woodmead store in person. Unfortunately, the ladies at customer care showed no interest in assisting me and directed me to four different departments, none of which provided any meaningful help.
When I approached the Home Appliances department—where I purchased the item—the sales staff, Mr. Simba and Learto, were extremely rude, telling me that they had sold the item and delivery was “not their responsibility,” and that I should go back to the delivery department.
The gentleman in the delivery department did try to assist, but he could not find any information on the system despite making several calls on my behalf.
Eventually, I managed to speak to the General Manager, Mr. Lucas, who assured me that the item would be delivered the same day (29-11-25). However, to this day, my item has still not been delivered, and I have received no communication from anyone at Makro.
This is completely unacceptable and reflects extremely poorly on Makro Woodmead. The level of disorganisation, lack of communication, unprofessional behaviour, and overall disregard for customers is shocking.
I request immediate action to resolve this matter and deliver my item without further delay. I also expect a formal explanation for the poor service I have received.
WHAT A PATHETIC SERVICE FROM MAKROWOODMEAD
This feels like yet another excuse, and I am extremely disappointed with the ongoing lack of accountability and service.
Two trips to your store to resolve an issue and not yet resolved WOW!!!!!
This feels like yet another excuse, and I am extremely disappointed with the ongoing lack of accountability and service.
Two trips to your store to resolve an issue and not yet resolved WOW!!!!!
I’m not seeing any real difference in the approach from your store team and your social media team—both responses feel like a copy-and-paste message with no actual action taken.
I’d like to understand what steps you are taking on your end to resolve this, as you are supposed to act as the voice of the customer.
- Have you contacted me to understand what is happening or to provide an update? This issue has been ongoing for a week, and you received my complaint 48 hours ago.
- Why haven’t you come back to me with an escalation reference number or an update about what action has been taken?
- Why are you asking me to notify you when my order arrives? That indicates you have no visibility of the order, even though I have already provided the order number. With today’s technology, I would expect you to have full tracking details and visibility of the goods’ movement on your system.
Please don’t send any replies on this post as I don’t have time to write long explanations each time just to point out issues on your side.
I’m not seeing any real difference in the approach from your store team and your social media team—both responses feel like a copy-and-paste message with no actual action taken.
I’d like to understand what steps you are taking on your end to resolve this, as you are supposed to act as the voice of the customer.
- Have you contacted me to understand what is happening or to provide an update? This issue has been ongoing for a week, and you received my complaint 48 hours ago.
- Why haven’t you come back to me with an escalation reference number or an update about what action has been taken?
- Why are you asking me to notify you when my order arrives? That indicates you have no visibility of the order, even though I have already provided the order number. With today’s technology, I would expect you to have full tracking details and visibility of the goods’ movement on your system.
Please don’t send any replies on this post as I don’t have time to write long explanations each time just to point out issues on your side.