GT
Greg T
1 reviews | Active since Sept 2011
16 Feb 2021, 14:34
What a ****** circus!!!
What a ****** circus!!!
Clearly cant read and/or respond to a simple email query ASKING if I can spend a few thousand rand on their merchandise!!!
Obviously business is too good if they can afford to simply ignore potential customers like this, and repeatedly too!!
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
16 Feb 2021, 14:37Good day Greg,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply16 Feb 2021, 14:37
Official
Good day Greg,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
GT
Greg T's updateReviewer Update
16 Feb 2021, 14:54Thanks for what must be an automated reply! My first email to makrocare@........ was sent on 8 Feb 2021 at 14h29. Kindly check your systems and you will no doubt find the problem. Incidentally an online collect order I did last year, or 2019 was handled in the exact opposite way and I received excellent customer service. I just wish I could recall the name of the person that went out of his way to assist me!
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image.png 18.53 KB
GT
Greg T's update16 Feb 2021, 14:54
Reviewer Update
Thanks for what must be an automated reply! My first email to makrocare@........ was sent on 8 Feb 2021 at 14h29. Kindly check your systems and you will no doubt find the problem. Incidentally an online collect order I did last year, or 2019 was handled in the exact opposite way and I received excellent customer service. I just wish I could recall the name of the person that went out of his way to assist me!
image.png 18.53 KB
image.png 18.53 KB
GT
Greg T's updateReviewer Update
16 Feb 2021, 15:11His name was Vuyisile Mananga and he was a great help. Maybe I should just contact him directly since whoever monitors makrocare@........ clearly doesn't have a clue!!
GT
Greg T's update16 Feb 2021, 15:11
Reviewer Update
His name was Vuyisile Mananga and he was a great help. Maybe I should just contact him directly since whoever monitors makrocare@........ clearly doesn't have a clue!!
GT
Greg T's updateReviewer Update
18 Feb 2021, 14:54As I said - what a ........ circus - still no non-automated response 2 days later!! Makro is not serious about customer service at all!!!!
GT
Greg T's update18 Feb 2021, 14:54
Reviewer Update
As I said - what a ........ circus - still no non-automated response 2 days later!! Makro is not serious about customer service at all!!!!