Weeks and weeks of escalation, no professionalism on customer care & service

Finally received our order today after making a purchase for it on the 30th of January, should have been delivered by 6th February, when I tell you Makro is unprofessional, ***********, zero communication and lacks the proper customer care and service it should have, order just came today on the12th of February, after weeks of escalation and escalation, mind you I am the one who has to has to do a follow up asking whats happening with the order, when they should be communicating why it has arrived, after weeks of escaltion it than gets to the senior manager and had to follow up again what is happening because they do not communicate at all, they now tell me it was an IT error, I honestly regret purchasing from makro will not be doing that mistkae ever again, when I say it was frustrating it, it was very frustrating, I will not be purchasing from makro going forward, they act like they want to really help when you call them but they don't, all I wanted was proper communication and understanding of the situation, think twice and think really hard when purchasing from makro cause when it comes to their customers they have zero professionalism