WE WILL ESCALATE

1 Star is too much for this company. I ordered a folding table via Makro and the payments were successful. On the system I was advised that the order shall be delivered the next day which was 31st of May. I was never delivered. I was lenient and thought it might be a delay due to it being weekend. The new weeks started and there was still no delivery. I called their department and one of the agents advised that she is going to escalate the matter. I called back the next day and spoke a gentleman, I was annoyed to the max as I have a business to run and I genuinely need that table. He stated that he saw that I called the previous day and that he is going to escalate this matter. I ended up asking him him" what does this escalation process mean to them since I spoke to the previous agent and she advised that she was going to escalate. Nothing was done. Today is the 03/06/2025 and my order is still hanging there. WHen you call they say that they will escalate, hoping that you would drop the call. If you have serious questions to ask, they give you 10 000 apologies with statements that they dont realize that it doesnt make sense, until you question them based on what they have said. I sent an email today as well to their team and I received a call. I was advised by Sanelisiwe that it will be escalated and that it will take 24/48 hrs for the delivery to come through. This resulted to my question of, when payment was done, what did you guys do in the interim. Why does it have to come to this point where I'm furious based on bad service. She advised that they have escalated. I told her does she think I deserve my money back, her answer was No Sir. Then where is the product? No answer. Its genuinely heartbreaking to see this from Makro. The name runs far ahead but the service is poor quality