Way to ruin a kids birthday....

Dear Makro Hoping someone will respond here, because your customer service when phoning is non-responsive (45 mins on hold and counting).

I purchased and paid for a trampoline for my daughter for her 5th birthday, which is on Monday, happy in the knowledge that a day spent without her friends or extended family could at least be a day of fun on Monday.

Well, turns out not. Turns out that you just cancelled the order because apparently someone came in-store and purchased the stock that we'd already paid for and now you're telling us that it will take 10 - 14 days for a refund when the cancellation was instantaneous on your side???

What kind of service is this?? What kind of customer experience are you trying to create?? And more importantly, how are you going to rectify this so that my 5 year old can get her birthday present?

Thanks in advance for your prompt response.