1 reviews | Active since Jul 2015
Wasn't asked for ebucks card so forgot to use it
Hi<br> <br> Came to makro yesterday, first of all when i went to the electronics section and asked where a samsung charger.<br> Was pointed to the back but couldnt find it so i asked the lady again however she just pointed me to someone else instead of bothering to show me herself.<br> Asked another guy but he did the same thing.<br> <br> I left the electronics section not wanting to waste more of my time and effort.<br> <br> At the till when leaving, the lady didnt even ask if i had an ebucks card.<br> I had my ebucks card in my pocket but forgot to use it as it was closing time, if she had asked i would have had a chance to earn a good amount of points as i spent over R1,400 and i feel disappointed losing out.<br> <br> Besides this i love makro and the specials such as the R100 which they have
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. We must also sincerely apologize for the bad service that you mentioned you had received in our store.
Our cashiers are trained to ask customers for their loyalty cards, and it seems that on this occasion the cashier did not enquire about any loyalty card, we have raised this issue with Springfield store.
Please be advised that credit notes, gift cards, trade credit, food, tobacco products, household cleaning products, toiletries, cellular products, liquor, financial services( this includes underbank), admin charges or payments in eBucks do not qualify to earn eBucks at Makro.
Please note that the reward rate is 0.75% back on qualifying purchases.
You can follow the below link to learn more about Makro rules on eBucks rewards.
https://www.ebucks.com/web/eBucks/earnandspendpartners/eb4mearnandspendpartners/retailpartners/makro.jsp
We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. We must also sincerely apologize for the bad service that you mentioned you had received in our store.
Our cashiers are trained to ask customers for their loyalty cards, and it seems that on this occasion the cashier did not enquire about any loyalty card, we have raised this issue with Springfield store.
Please be advised that credit notes, gift cards, trade credit, food, tobacco products, household cleaning products, toiletries, cellular products, liquor, financial services( this includes underbank), admin charges or payments in eBucks do not qualify to earn eBucks at Makro.
Please note that the reward rate is 0.75% back on qualifying purchases.
You can follow the below link to learn more about Makro rules on eBucks rewards.
https://www.ebucks.com/web/eBucks/earnandspendpartners/eb4mearnandspendpartners/retailpartners/makro.jsp
We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.