Washing machine delay delivery

Hi, I bought a 14kg Hisense washing Machine online on the 24th of July 2025 and delivery was scheduled for the 30th of July latest. I have not received my order to this day. At first the issue was the courier and a week later I was advised that there is a glitch on their system that makes it impossible to dispatch the machine. Few days later I was advised that they didn't have stock but the delivery is arranged for the next day. It's one narrative after the other. It's been nearly 3 weeks. I phoned the complaints department again for 4th time today t I think and the gentleman made an effort to contact their distribution centre and I was promised that the machine was scheduled for today, later around 3pm I followed up with Wum-drop and I was advised that the their driver was at the DC at 2pm and he was advised that the machine was not in a good condition. Why would you scheduled a product that is not a good condition? I spent close to R300 phoning Makro. No communication whatsoever from their side. Again I would not have known that the machine will not be delivered today had I not phoned the courier company. Every day they give me a false hope. Dishonesty, Poor communication and extremely poor service!