KS
Kem S

1 reviews | Active since Jun 2009

21 Mar 2024, 12:01

Warranty waiting period

Makro warranty waiting period. Why customers have to wait six weeks for warranty products ti be repaired. My TV was sent for repair and now I have to wait six weeks for it to be repaired. Will makro add six weeks extra on the warranty? I don't think so. And we purchase products to be reliable and working no t so long waiting period. If the waiting period is so long ,the product should be replaced or refunded. This is poor customer service from such a large company. Smaller retailers actually loan customers products like TV while their TV is sent for repair.

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Replies (1)
KS
Kem S's update04 Apr 2024, 03:17
Reviewer Update
TV has still not been repaired. According to Makro it's still at the agent. Only apology from Makro. Very poor customer service from Makro and Sinotec.