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Paul M
1 reviews | Active since Jun 2021
15 Jun 2021, 10:39
Warranty Repairs
Warranty Repairs Makro is put in a bad light as they hand over the warranty repairs to CN-Electronics who do nothing - it has been a month since I reported a broken TV - it was collected a few days after the report, then I have been waiting for over 3 weeks and heard nothing. On getting through to the service centre, they say it is still not been actioned - ie awaiting repairs. So who knows how long it will be if I ever get it back.
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Replies (2)
Makro's replyOfficial
15 Jun 2021, 13:40Good day Paul,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jun 2021, 13:40
Official
Good day Paul,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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Paul M's updateReviewer Update
25 Jun 2021, 10:46All happy now - Makro took ownership and a credit for the TV was generated, so now I have a new TV. Makro I think you need to change from CN Electronics
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Paul M's update25 Jun 2021, 10:46
Reviewer Update
All happy now - Makro took ownership and a credit for the TV was generated, so now I have a new TV. Makro I think you need to change from CN Electronics