Warranty repair department is useless

Service needs to change how they log calls. We logged a call for a tv that was under warranty and needed to be repaired near the end of July and was told that that it will take 10-14 days to get someone out. We waited until last week Wednesday (19 August)to follow up only to find out the person that took our info took down everything wrong except my cellphone number and they have been trying to email me to get the right info instead of trying to call. We then relogged it and was told they will extradite the process and get it sorted asap when I finally got a mail 2 days later that they logged the call they once again had all my info incorrect even my damn name. I then emailed them my correct info and I am still waiting this is horrible service and if your people cant listen to your customers this process should be automated