Warranty on microwave

Item: Makro
Rating: 1
Author: Nolwazi K

On 26 June 2020 I returned a microwave which was still under warranty to Makro Durban and I was told it will go for assessment. I was called by a rude lady within a few days who told me that its damaged because it has ****roaches, is that even a valid reason? Is that even mentioned in the returns policy and consumer act? How can ****roaches damage a microwave? I am on happy with the manner of approach of that lady who called me and need my microwave repaired as per the warranty.

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 11:46

Good day Sam,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 11:46

Official