Warranty lies

Returned my mir***ave on 29 april 2022 to makro silverlakes after it stopped working within 2 weekes of purchase. They didnt want to exchange or refund the item but said they had to send it to supplier for repair quote. On 5 th may 2022 i called yo find out on progress. It was still at the returns and not sent to supplier yet. Now i sit without a expensive microwave. Returns staff are flippen rude and cheeky like they doing me a favour. I will wait for it but wont ever buy anything from makro again.