Warranty legally invalid

Hi

I tried to contact you on the number appears on the email, can you please call me back

Hi

If I may ask why do I keep on receiving calls from you contact center, I can't explain same thing everytime a consultant from Makro decides to call me.

As you indicated the issue is escalated with the store, I will appreciate feedback because Ombudsman wants feedback from the store in order to proceed with my complain.

Kindly be advised,I will not submit the product for assessment because one of your agents told me if they only do assessment for extended warranty

In my knowledge my product is still under warranty as per the brochure provided, you offer 12 warranty which disqualifies to enforce section 56(2) .this rule only applies for standard policy which is 6 months

You offered 12 months as a standard warranty Therefore its legally invalid and overrides your policies

I'm not disputing that it's a standard warranty policy according to CPA ,in this case you offer customers 12 warranty and you want to enforce standard policy

12 Warranty policy is an extended warranty according to section 56 of CPA .but you make it a standard warranty which disqualifies me to claim because my product Is over 6 months.

Please show me where in your brochure does it states after 6 months product needs to go through assessment for repairs.

The brochure provided by Makro and Home of living brands states as long as its within 12 I can either get a replacement ,refund or repair

Your policy should be included on your Warranty brochure, and you need to be honest that your warranty policy for replacement is 6 months standard policy according to the law.

Your current warranty policy automatically disqualifies me ,because it's ******** and doesn't abide by CPA

You can't enforce a policy that you did not disclose during the time if purchase .

Even if my product is repairable I do not want a repaired product because it's still under warranty. Should be treated as such

Please send indicate where in your brochure does it specify after 6 months of purchase needs to be assessd for repairs.

Instead last page of your brochure states "should the customer request a repairs "

Meaning I have a right to decide whether I want it replaced or repaired.

You can't force me on assessment for repairs, I want you to treat my product as it's still under warranty and qualifies for refund and replacement as stated on your brochure

As stated in my text earlier on .kindly provide where in your brochure states that

Your brochure states as long as its within 12 months. Send me your brochure where that information is stated and prove that information was shared with me

Kindly provide the brochure that was included when I purchased the product I did email the ine I received to Pamela in Makro Alberton

It states as long as the product is within 12 and age hasn't rep**** to my email.

Please provide your email address I'll share the same brochure

Sorry I have requested for a brochure were your policy in explained, and proof that the same information was shared wime during the time of purchase.

If not please stop bothering me with your endless messages, ans indicated earlier. I lodged a case with Ombudsman.

Note I have your brochure which explains my product is under 12 months warranty can be replaced, refunded or repaired and you can't force me to repair as long as I'm still under warranty.

Ombudsman will reach out to you

Thanks

That's a problem you need to sort out internally and make customers aware when purchasing your products,

Since I requested a brochure stating that policy especially whe6the item is still under warranty

I did mention I don't appreciate these messages as I keep on repeating same thing .you can't provide proof of your policy in your own brochure that was provided with the item

I wait on Ombudsman to investigate

No sorry we are passed the stage of links and terms with conditions,

Why wasn't I provided the link when I purchased the item

Few months ago Makro was giving a questionnaire at the till because you are loosing customers. You practice ******ion and you don't comply with regulations of South African CPA/NCR , what purpose does your link serve. How about you train your staff to sell your products with a bit of knowledge ,related with customer service

Its Embarrassing that I called your contact center, the lady said she's waiting for her manager to tell her which Act according to Consumer act was she referring to .

Makro customer service is *********** and I won't allow you to ****** me. I paid full price for item I purchased and was told it has 12 months warranty,I have a brochure to prove it . I have enough proof to proceed with my complain with Ombudsman

Hi please note I am on hold with your contact center, they don't know why was I called and they ended up dropping the call