Warranty claim not taken serious at Makro

Item: Makro
Rating: 1
Author: Mfanumpela N

Very poor service encountered at Makro Nelspruit, i bought high pressure washing machine for my six cars it failed within 6 months it was still under warranty i took it back it was send to karcha for repair and it came back without being repaired when i complain they send it back and they want me to pay R2700 for the repair. The managers Carl,Natasha and Eugen didn't help they gave me attittude, they strungle to get me a number for the ombudsmen they told me i must google it. They expect me to interact with the manufacturer failing to take responsibility for the product that they are selling

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Replies (1)

Makro's replyOfficial

03 Aug 2020, 09:24

Good day Mfanumpela,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Aug 2020, 09:24

Official