SM
Sedzani M
1 reviews | Active since May 2013
31 Jan 2019, 12:00
Warranty
So i bought a seagate HDD at Makro Polokwane , the HDD just stopped working while in use , i check the seagate website for my warranty status and its valid till 20.02.19 i contact them and they offer to replace my device as its still under warranty the only problem is i have to ship it to uk which is equivalent to just buying a new one this side , so i decide to go bak to Makro to see if they can honor the warranty only to be told they wont , why will Makro sell a product that they will not adopt the same policy when it comes to the warranty ? long story short they refused to replace it as they told me their warranty is only valid for a year , so dissapointed
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Replies (1)Makro's replyOfficial
31 Jan 2019, 14:25Good day Sedzani
Thank you for your feedback.
I'm sorry to hear that your Seagate is faulty and for the feedback that you've received from the Polokwane store.
I've sent your details to the store and I'll follow up to have this matter resolved for you.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear that your Seagate is faulty and for the feedback that you've received from the Polokwane store.
I've sent your details to the store and I'll follow up to have this matter resolved for you.
Regards,
Otsiele Boikanyo
Best regards,
Makro's reply31 Jan 2019, 14:25
Official
Good day Sedzani
Thank you for your feedback.
I'm sorry to hear that your Seagate is faulty and for the feedback that you've received from the Polokwane store.
I've sent your details to the store and I'll follow up to have this matter resolved for you.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear that your Seagate is faulty and for the feedback that you've received from the Polokwane store.
I've sent your details to the store and I'll follow up to have this matter resolved for you.
Regards,
Otsiele Boikanyo
Best regards,
