Warranties means nothing

I have contacted Makro, on the 29th of May, to log an under warranty repair for my Smart TV.

Eventually, after more than a week, the service provider came to collect my TV. It has now been a month, since I logged the call, and they are STILL WAITING FOR SPARES.

Nobody can tell me when I am getting my TV back. Needlesss to say it was not an entry level TV!