KM
Kensy M
1 reviews | Active since Feb 2021
19 May 2026, 21:21
WARNING:Avoid Ordering anything on Makro Online!
I am extremely disappointed with Makro online shopping service. I placed an order on the 5th, and to date I have received absolutely no updates on the app and no communication regarding my order. The lack of customer service and transparency is frustrating. As a customer, the least I expect is proper communication or an update on the status of my purchase. It feels like once payment is made, customers are simply ignored. This has been a very poor online shopping experience, and I honestly expected much better service ðŸ˜
Helpful (0)
Replies (1)0
Replies (1)KM
Kensy M's updateReviewer Update
20 May 2026, 12:04 Good Day, following your response on email .I tried calling the number back, however the number does not exist. It is quite disappointing that I only received a response after lodging a complaint on HelloPeter. I am also not sure how the supplier providing an incomplete address became my problem as the customer. I believe it is important for your company to ensure that all suppliers provide complete and valid information before being approved to sell on your platform. At this point, I would appreciate it if my parcel could be delivered by tomorrow. Alternatively, please process a full refund should delivery not be possible.
KM
Kensy M's update20 May 2026, 12:04
Reviewer Update
Good Day, following your response on email .I tried calling the number back, however the number does not exist. It is quite disappointing that I only received a response after lodging a complaint on HelloPeter. I am also not sure how the supplier providing an incomplete address became my problem as the customer. I believe it is important for your company to ensure that all suppliers provide complete and valid information before being approved to sell on your platform. At this point, I would appreciate it if my parcel could be delivered by tomorrow. Alternatively, please process a full refund should delivery not be possible.