WARNING: Serious Issues with Makro's Online Ordering System

I am writing this review to warn other customers about serious problems with Makro's online ordering system.

On July 16th, I placed an online order and immediately attempted to cancel it after deciding to purchase another brand instead. What should have been a simple cancellation has turned into an ongoing nightmare that continues over a week later.

The cancellation failed due to what Makro claims is a "system glitch." Despite this being entirely their technical error, I have been left to chase them repeatedly for a resolution. I have sent multiple emails, made numerous phone calls, and even visited the store in person where the online store department assured me it was being treated as a "priority."

More than ten days later, the issue remains completely unresolved with the same "system error" excuse every time. This isn't just poor customer service - it's a fundamental failure that directly impacts customers financially.

I usually come to Hello Peter to leave good reviews, which makes this experience very disappointing. For a retailer positioning itself as one of South Africa's leading chains, this level of technical dysfunction is completely unacceptable.

My recommendation is to think twice before opening an online account with Makro. Until they resolve their system issues and improve their customer service response, I would strongly recommend considering alternative retailers for online purchases. A company of their size should have backup processes when their systems fail, not leave customers hanging for weeks with no resolution.