1 reviews | Active since Mar 2012
Warning on extended warranty for laptops.
A warning for anyone considering buying a laptop with Makro or taking out extended warranty.
Nearly 3 three years ago I purchased a Dell G3 15 and took out extended warranty on the laptop which is going to expire soon. However since December 2021 there was a problem with the laptop where it kept having a blue screen. I thought ok let me check and found that the Nvidia graphics card on the laptop is no longer detected. So I tried downloading the drivers but the installation could not detect a valid graphics card which lead me to believe that something is wrong on the laptop itself which I couldn't fix. It was taken to Makro in January 2022. Their team who "checked" the laptop is saying that the issue is software and that we installed the incorrect/irrelavant software on the laptop for the graphics card and gave it back. So we told them that the hardware is not detected. Even sent a snapshot taken form the Device Manager on the laptop and said, "If I can see the Nvidia graphics card here, then I know it's working." I even went to Dell's own website where you can download a recovery installation to get your laptop back to the state as when you bought it. The Nvidia card is still not detected. I find it ridiculous that the team that checked the laptop is *********** to tell me that the issue is software. If it was software I wonder why they couldn't fix it. I just wanted the laptop in it's working condition but they can't do that for some reason. It's now June. They had the laptop since February/March 2022 again until the beginning of this month and they gave the laptop back with a charger which doesn't work for the laptop (They cannot find the charger we gave). The laptop now also doesn't charge with their charger now that we have it back. They had the laptop for 4 months doing nothing with it since the issue is still there and the device is practically broken since it doesn't work properly.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management at our Makro Silver Lakes store for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management at our Makro Silver Lakes store for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
