🚨 WARNING: DO NOT SHOP ONLINE WITH MAKRO! 🚨

🚨 WARNING: DO NOT SHOP ONLINE WITH MAKRO! 🚨

If you’re considering ordering anything online from Makro, let me save you the trouble: DON’T DO IT!

On 17 January, I made the mistake of purchasing goods through their online ordering system. After payment was made, the system confirmed the order was in process. The next day, it showed that the goods were packed and delivery would take place by 21 January. Sounds efficient, right? WRONG.

Since that date, I’ve been stuck in an endless nightmare of excuses, lies, and absolute incompetence. Every single day, I’ve had to call their online support number—spending over R100 in airtime—to try and get answers. Each time, I’ve been promised “assistance” from personnel who do nothing but tell untruths.

It’s now well past the promised delivery date, and my goods are still nowhere to be seen. Makro’s customer service is nonexistent, their promises are worthless, and their online system is a disaster.

I will not stop pursuing this until my goods are delivered—even if it means seeking legal action. Makro’s appalling lack of service and disregard for their customers’ time and money is unacceptable.

To Makro: You’ve lost a customer for life. No wonder you posted such dismal financial results last year—your complete lack of care for your customers is finally catching up with you.

To anyone reading this: Save yourself the stress, frustration, and expense. AVOID MAKRO ONLINE AT ALL COSTS!