Warning: Avoid Makro Online
Warning: Do Not Order Online. Literally, just a complete joke of a service. From delayed delivery, false listing of items "available" and confirmed upon payment, then only 10 days later to be told your order has been cancelled. I have emailed customer services (no response) and spoken to different customer care representatives 4 times (seeing as it's centralised and can't speak to a single person to manage your query). All answers are the same; "it's been escalated", "we've asked the manager to follow-up" and every time no response and no change. My delivery (high value, for a wedding bar) has been delayed to such an extent I had to cancel (which is by no means an easy task) and take my business elsewhere. Sure, let's have some rational consideration for ongoing supply chain issues; absolute nonsense in this regard, as the issue is listing of product snot available, lack communication and horrible customer service. Do yourself a favour; avoid - prices aren't even that much lower as they were historically seen as wholesale. You'll do fine going to another retailer. You're welcome, guys.
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Replies (5)0
Replies (5)
Makro's replyOfficial
07 Dec 2021, 13:56Good day Michael John,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your Makro order numbers.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your Makro order numbers.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply07 Dec 2021, 13:56
Official
Good day Michael John,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your Makro order numbers.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your Makro order numbers.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's replyOfficial
07 Dec 2021, 14:00Dear Michael,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the store's Online management in our Cape Gate branch for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the store's Online management in our Cape Gate branch for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply07 Dec 2021, 14:00
Official
Dear Michael,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the store's Online management in our Cape Gate branch for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will escalate this matter to the store's Online management in our Cape Gate branch for it to be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Kindly be advised that feedback will be relayed within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
's updateReviewer Update
07 Dec 2021, 17:04Hi, thanks for the reply.
However, as noted above, I've been informed on multiple occasions (4 times to be precise) that this matter has been escalated to the manager. I've actually requested on all occasions he phones me directly to follow-up on the delivery, which should by your representative's words "already be packed and ready to ship". Your response unfortunately is less customer orientated, and more adhering to internal compliance/procedures. To the person responding here, I know it's not your fault - but please don't patronise with an answer like you just sent through. The "solutions" to research and implement, it's actually really easy to do, as explained in my initial post. Obviously, I'm frustrated, but rightly so. Sort out how you discern between customer service and revenue at all costs; its that simple. Thanks
However, as noted above, I've been informed on multiple occasions (4 times to be precise) that this matter has been escalated to the manager. I've actually requested on all occasions he phones me directly to follow-up on the delivery, which should by your representative's words "already be packed and ready to ship". Your response unfortunately is less customer orientated, and more adhering to internal compliance/procedures. To the person responding here, I know it's not your fault - but please don't patronise with an answer like you just sent through. The "solutions" to research and implement, it's actually really easy to do, as explained in my initial post. Obviously, I'm frustrated, but rightly so. Sort out how you discern between customer service and revenue at all costs; its that simple. Thanks
's update07 Dec 2021, 17:04
Reviewer Update
Hi, thanks for the reply.
However, as noted above, I've been informed on multiple occasions (4 times to be precise) that this matter has been escalated to the manager. I've actually requested on all occasions he phones me directly to follow-up on the delivery, which should by your representative's words "already be packed and ready to ship". Your response unfortunately is less customer orientated, and more adhering to internal compliance/procedures. To the person responding here, I know it's not your fault - but please don't patronise with an answer like you just sent through. The "solutions" to research and implement, it's actually really easy to do, as explained in my initial post. Obviously, I'm frustrated, but rightly so. Sort out how you discern between customer service and revenue at all costs; its that simple. Thanks
However, as noted above, I've been informed on multiple occasions (4 times to be precise) that this matter has been escalated to the manager. I've actually requested on all occasions he phones me directly to follow-up on the delivery, which should by your representative's words "already be packed and ready to ship". Your response unfortunately is less customer orientated, and more adhering to internal compliance/procedures. To the person responding here, I know it's not your fault - but please don't patronise with an answer like you just sent through. The "solutions" to research and implement, it's actually really easy to do, as explained in my initial post. Obviously, I'm frustrated, but rightly so. Sort out how you discern between customer service and revenue at all costs; its that simple. Thanks
's updateReviewer Update
07 Dec 2021, 17:07It's pretty evident by your 80% (close to 9-thousand?!) 1-star, ie extreme dissatisfaction, rating reviews; your answer has been supp**** multiple times before. I would seriously be concerned if I were management; consumer sentiment and buying power have changed. Wholesale pricing power is not a sustainable long-term moat. All the best.
's update07 Dec 2021, 17:07
Reviewer Update
It's pretty evident by your 80% (close to 9-thousand?!) 1-star, ie extreme dissatisfaction, rating reviews; your answer has been supp**** multiple times before. I would seriously be concerned if I were management; consumer sentiment and buying power have changed. Wholesale pricing power is not a sustainable long-term moat. All the best.
's updateReviewer Update
10 Dec 2021, 09:21Hi there, I'm pasting my email I just sent to Makro support below, seeing as even after this review and the frustration voiced earlier; Marko could not cancel all the products and delivered a handful of soft drinks and water. The problem is, they delivered the wrong products. As you can imagine, I am EXTREMELY frustrated with the service. Please can someone DIRECTLY respond to the request below? Thanks
Hi there,
I’m writing this email fast and without a lot of detail as I’m literally late for a wedding weekend, excuse the lack of detail. I need to request a refund on my order as well as voice my frustration with the entire Makro orde rand delivery process. Please investigate my order number/profile, and have a look at Hello Peter where I wrote a review under my name, with an order reference.
After multiple delays, miss communications and product cancellations, the only order confirmed that Makro needed to deliver (from Cape Gate main store, not liquor) was order #MAK*** (screenshot below). I ordered Valpre sparkling water but received Aquelle Still water, 2 cases (photos attached). The product was ordered way in advance for a wedding this weekend, as such, there is no time to change the order.
I therefore request a refund for the mistake. Looking forward to hearing from you and receiving the refund.
Michael-john Dippenaar
Hi there,
I’m writing this email fast and without a lot of detail as I’m literally late for a wedding weekend, excuse the lack of detail. I need to request a refund on my order as well as voice my frustration with the entire Makro orde rand delivery process. Please investigate my order number/profile, and have a look at Hello Peter where I wrote a review under my name, with an order reference.
After multiple delays, miss communications and product cancellations, the only order confirmed that Makro needed to deliver (from Cape Gate main store, not liquor) was order #MAK*** (screenshot below). I ordered Valpre sparkling water but received Aquelle Still water, 2 cases (photos attached). The product was ordered way in advance for a wedding this weekend, as such, there is no time to change the order.
I therefore request a refund for the mistake. Looking forward to hearing from you and receiving the refund.
Michael-john Dippenaar
's update10 Dec 2021, 09:21
Reviewer Update
Hi there, I'm pasting my email I just sent to Makro support below, seeing as even after this review and the frustration voiced earlier; Marko could not cancel all the products and delivered a handful of soft drinks and water. The problem is, they delivered the wrong products. As you can imagine, I am EXTREMELY frustrated with the service. Please can someone DIRECTLY respond to the request below? Thanks
Hi there,
I’m writing this email fast and without a lot of detail as I’m literally late for a wedding weekend, excuse the lack of detail. I need to request a refund on my order as well as voice my frustration with the entire Makro orde rand delivery process. Please investigate my order number/profile, and have a look at Hello Peter where I wrote a review under my name, with an order reference.
After multiple delays, miss communications and product cancellations, the only order confirmed that Makro needed to deliver (from Cape Gate main store, not liquor) was order #MAK*** (screenshot below). I ordered Valpre sparkling water but received Aquelle Still water, 2 cases (photos attached). The product was ordered way in advance for a wedding this weekend, as such, there is no time to change the order.
I therefore request a refund for the mistake. Looking forward to hearing from you and receiving the refund.
Michael-john Dippenaar
Hi there,
I’m writing this email fast and without a lot of detail as I’m literally late for a wedding weekend, excuse the lack of detail. I need to request a refund on my order as well as voice my frustration with the entire Makro orde rand delivery process. Please investigate my order number/profile, and have a look at Hello Peter where I wrote a review under my name, with an order reference.
After multiple delays, miss communications and product cancellations, the only order confirmed that Makro needed to deliver (from Cape Gate main store, not liquor) was order #MAK*** (screenshot below). I ordered Valpre sparkling water but received Aquelle Still water, 2 cases (photos attached). The product was ordered way in advance for a wedding this weekend, as such, there is no time to change the order.
I therefore request a refund for the mistake. Looking forward to hearing from you and receiving the refund.
Michael-john Dippenaar