VW
Vanessa W
1 reviews | Active since Apr 2021
13 May 2025, 11:41
WANT REPLACEMENT!!!!
PURCHASED A Philips South Africa KETTLE LAST YEAR FROM MAKRO CAPEGATE Makro Cape Gate AND IT STARTED LEAKING RECENTLY. I TOOK IT IN STORE FOR REPAIRS OR REPLACEMENT OF THE EXACT SAME KETTLE AS ITS UNDER 2 YEAR WARRANTY ONLY TO RECEIVE A CALL NOW THAT I WILL BE RECEIVING A STORE CREDIT AND NOT A NEW KETTLE AND I HAVE TO PAY THE DIFFERENCE IN PRICE, I.E. THE VERY DEFINITION OF A WARRANTY IS TO REPAIR OR REPLACE!!!!!
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Makro's replyOfficial
14 May 2025, 13:48Hi Vanessa. We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply14 May 2025, 13:48
Official
Hi Vanessa. We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,