WAKE UP MAKRO ONLINE, your service is slipping badly

Makro, I am not sure what is happening with your online shopping. I have been buying online from you for years but things have gone downhill in many areas. 1. Payments are not working for both direct EFT and Credit Cards. Agents want Screenshots but it is just Pay U or Ozow logo circling. 2. The app login and PC login are no longer the same. I used to be able to select items in my app and when I logged in on my pc, the same items would be my cart, my previous orders would show on both the app and on my pc. 3. Most of your agents are not really interested to help, some however do, but they are far and few between. They obviously don't have proper training. 4. When I want to review a product I bought, on the app, it tells me that I haven't purchased it but I bought 6. You are allowing 3rd parties to sell on your platform but you don't check the quality, this is giving Makro a bad name. 5. There is no way to escallate a problem even when calling the call centre. The agents always say managers are not available or are in a meeting or they take your your number and say a manager will call back but they never do! We buy all our business requirements from Makro but that will change as I would rather deal with other online stores.