Waiting very long for an online order!!!

Good day, I have been waiting for almost 3 weeks going on 4 for a Makro online order to be delivered. This order was already confirmed 15 May 2020. I think that this delay is totally unacceptable as Makro should have forseen an influx of online orders during the lockdown. All calls to their contact numbers have either gone unanswered or when answered I was assured that they would call back with a date of delivery or reason for the delay. Its farcical that delivery from other stores including multiple Takealot orders have arrived quicker. This is extremely frustrating with no feedback given to the customer. I would urge customers to definitely not use Makro online ever. They state delivery in 10 to 14 days but this is like more like a months for delivery if at all. Extremely frustrated.