Waiting TWO MONTHS for a refund from Makro.

I had purchased a spin mop from Makro via their website in the first week of May. Two weeks later I contacted them to find out when I can expect delivery, only to find out that the supplier doesn't have stock and they don't know when stock will be received.

Immediately I advised the agent to please cancel the order and refund my money as I cannot wait for this item.

Refund was approved by the store AFTER TWO WEEKS but the financial department hasn't processed the funds UP UNTIL THIS DAY.

I did contact the call center and I was told they will escalate the issue, its been 2 months and I am still waiting for this refund.

I cannot begin to imagine how busy Makro financial team is for them to take 2 months to process the refund. Like seriously? Its a click of a button and it cannot be done.