JL
Jody L
1 reviews | Active since Jul 2020
02 Jul 2020, 23:20
Waiting since May for my order!
My patience has run out, been waiting since May for an order I placed! First response I received was 11 June stating it was busy being followed up with the relevant department, an automated order update email on 12 June which said "We expect to deliver your order within 5-7 working days" and then the last response was 20 June saying it's been escalated...we’re in July already and still nothing happened. 26 June I requested my money back and I’ve had nothing but silence, when calling the customer care line I’m on hold until my airtime runs out and I’ve phoned numerous times. Can Makro’s online customer service really be this bad?!!
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jul 2020, 10:22Good day Jody,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 10:22
Official
Good day Jody,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
JL
Jody L's updateReviewer Update
11 Jul 2020, 09:06Good day,
I would like to thank the Makro Hellopeter team, I felt the email I received from Katlego Mokoatle was sincere and included reason which was really all I needed.
My order was cancelled as per my request and my money was refunded promptly.
It is really sad that I first had to complain, but I’m extremely glad that my matter has finally been resolved. Makro has always been one of my favorite stores to go to, just unfortunately on the very first time I placed an online order things didn’t go as I’d hoped they would. Safe to say, it will be a while until I do another online order and instead will continue to go in store.
Thank you again for resolving this.
Regards
Jody
I would like to thank the Makro Hellopeter team, I felt the email I received from Katlego Mokoatle was sincere and included reason which was really all I needed.
My order was cancelled as per my request and my money was refunded promptly.
It is really sad that I first had to complain, but I’m extremely glad that my matter has finally been resolved. Makro has always been one of my favorite stores to go to, just unfortunately on the very first time I placed an online order things didn’t go as I’d hoped they would. Safe to say, it will be a while until I do another online order and instead will continue to go in store.
Thank you again for resolving this.
Regards
Jody
JL
Jody L's update11 Jul 2020, 09:06
Reviewer Update
Good day,
I would like to thank the Makro Hellopeter team, I felt the email I received from Katlego Mokoatle was sincere and included reason which was really all I needed.
My order was cancelled as per my request and my money was refunded promptly.
It is really sad that I first had to complain, but I’m extremely glad that my matter has finally been resolved. Makro has always been one of my favorite stores to go to, just unfortunately on the very first time I placed an online order things didn’t go as I’d hoped they would. Safe to say, it will be a while until I do another online order and instead will continue to go in store.
Thank you again for resolving this.
Regards
Jody
I would like to thank the Makro Hellopeter team, I felt the email I received from Katlego Mokoatle was sincere and included reason which was really all I needed.
My order was cancelled as per my request and my money was refunded promptly.
It is really sad that I first had to complain, but I’m extremely glad that my matter has finally been resolved. Makro has always been one of my favorite stores to go to, just unfortunately on the very first time I placed an online order things didn’t go as I’d hoped they would. Safe to say, it will be a while until I do another online order and instead will continue to go in store.
Thank you again for resolving this.
Regards
Jody