Waiting over 3 months for repairs
<p>I booked in my suitcase on 11-03-2016 for repairs at customer service. One of the wheels has broken on the suitcase. It was still under guarantee and they booked it for repairs. </p> <p>I have phoned multiple times and visited the customer service 4 times. The only answer I get is that it has been fixed and needs to be dispatched. </p> <p>This is so frustrating. No one seems able to pick up the phone and get my bag back. </p> <p>Reference no. ***</p>
Thank you for registering your complaint regarding the problem which you encountered with one of our products.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint was brought to the attention of the supplier and the manager concerned .
I believe you have been credited. We trust you will accept our apologies for any inconvenience you may have suffered in this regard and continue to use our products with confidence.
Regards
Mmule Moropa
Thank you for registering your complaint regarding the problem which you encountered with one of our products.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint was brought to the attention of the supplier and the manager concerned .
I believe you have been credited. We trust you will accept our apologies for any inconvenience you may have suffered in this regard and continue to use our products with confidence.
Regards
Mmule Moropa