Waiting over 2 months for Makro to refund a cancelled order

Item: Makro
Rating: 1
Author: Gustav S

I bought a phone online from the Makro.co.za website and called to cancel the order as I were to buy a different model. After cancelling the wrong one, I then ordered the correct one. My order was never cancelled after calling multiple times to cancel. Then the country went into a national lockdown and the credit department closed. When they opened a month later, I called again to cancel. It took a few more calls before I got my refund invoice. It has now been more than the promised 7 working days for Makro to refund my money. I am still waiting and planning to take legal steps to get my money back with 2-3 months interest.

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jun 2020, 19:14

Good day Gustav,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours..

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jun 2020, 19:14

Official