JO
Jeffrey O
1 reviews | Active since Mar 2020
03 Aug 2020, 16:58
waiting on refunds
Dear Makro
After almost two months I m still waiting on my refund for two orders. Please a refund from the Montegue Gardens store for delivering shortage on my orders.
Jeffrey Oliphant
Helpful (0)
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Replies (2)
Makro's replyOfficial
03 Aug 2020, 17:20 Good day Jefferey,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed with the relevant departmental managers at our Makro Montague Gardens to ensure that the matter gets resolved in an efficient manner. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed with the relevant departmental managers at our Makro Montague Gardens to ensure that the matter gets resolved in an efficient manner. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply03 Aug 2020, 17:20
Official
Good day Jefferey,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed with the relevant departmental managers at our Makro Montague Gardens to ensure that the matter gets resolved in an efficient manner. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that we will have it addressed with the relevant departmental managers at our Makro Montague Gardens to ensure that the matter gets resolved in an efficient manner. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Best regards,
JO
Jeffrey O's updateReviewer Update
03 Aug 2020, 17:30Refund from online both Cape Gate and Montague Gardens stores. Regarding to the Cape Gate refunds I just get emails saying money will reflect in account between 5 - 10 working days.
with regards to Montague Gardens no refund was communicated but they know that there is money owed to me due to stock shortages of previous online orders.
Please this is affecting my business in a very negative way.
with regards to Montague Gardens no refund was communicated but they know that there is money owed to me due to stock shortages of previous online orders.
Please this is affecting my business in a very negative way.
JO
Jeffrey O's update03 Aug 2020, 17:30
Reviewer Update
Refund from online both Cape Gate and Montague Gardens stores. Regarding to the Cape Gate refunds I just get emails saying money will reflect in account between 5 - 10 working days.
with regards to Montague Gardens no refund was communicated but they know that there is money owed to me due to stock shortages of previous online orders.
Please this is affecting my business in a very negative way.
with regards to Montague Gardens no refund was communicated but they know that there is money owed to me due to stock shortages of previous online orders.
Please this is affecting my business in a very negative way.