Waiting on a refund

Bought a Fridge on the 3rd October 2024. On the 4th October, I then contacted Makro asking if I was able to purchase a different one. I was then told to cancel it. I then cancelled it on the 4th October. I was then told that they would now be sending the request through to that Department. It is now the 14th October and lo and behold this fridge still says packed. My husband phoned on the 11th October to say that it takes 14 days to the refund. It is now day 10 and I still don't have a fridge and no money to purchase a new fridge. I need this resolved ASAP. Online order number MAK***. You can get my husband contact details from your customer care.