Waiting my time

I bought a product online last year . Consultant told me it's coming from a third party company. I cannot follow up online because nothing has ever been updated since I paid for my product. Spoke to multiple consultants and everyone saying different stories. I was even told there is a glitch online and my order will be delivered today. What a big lie after calling again today they will make contact with me soon with an update. I have not yet received any updates from Makro since I placed my order and paid for it. Terrible service honestly. Why must we struggle with communication services from companies